Refund policy

REFUND & RETURN POLICY

Last Updated: 3.19.2026

We want you to be genuinely happy with your Slingband. Here’s how returns and refunds

work:

1.1 Standard (Non-Customized) ProductsReturns accepted within 30 days of delivery for unused, unworn items in original condition

Buyer is responsible for return shipping unless the item arrived defective or incorrect

Refunds issued to original payment method within 5-10 business days of us receiving the returned item

1.2 Custom Embossed Products — FINAL SALE

Because Custom Embossed bracelets are made to order with your personalized text/design, all custom embossing orders are final sale and not eligible for return or refund, except in cases of:

Manufacturing defect

Embossing error on our part (i.e., we made a mistake fulfilling your submitted personalization)

If you believe your custom order qualifies for one of these exceptions, contact us within 7 days of delivery with photos of the issue.

1.3 Gift Sets

Gift Sets follow the Standard return policy above unless they include a custom-embossed component, in which case the custom portion is final sale per Section 1.2.

1.4 Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery at fieldloose@gmail.com with photos. We will replace the item or issue a full refund at no cost to you.

1.5 Non-Returnable Situations

We do not accept returns for:

Normal wear and tear after 7 days(including tubing wear/tear from regular use)

Damage caused by misuse, modification, or failure to follow care instructions

Items returned after the applicable window

1.6 How to Initiate a Return

Email fieldloose@gmail.com with your order number and reason for return. We’ll provide Instructions and, if applicable, a return shipping label.

1.7 Exchanges

We’re happy to exchange for a different color where stock allows — contact us to arrange.